Frequently Asked Questions

• What is Plex?
Plex turns digital media into a virtual library you can easily browse, like a streaming service.

plexget.us lets our subscribers watch over 2,500 titles, or request new content, all in one place.
• Can I watch on my mobile device?
Yes! Our web viewer is optimized for touch/mobile devices. You can also download the Plex app from your device's App Store. (On a Smart TV, for example)
• I just subscribed, how long before I can watch stuff?
Once your payment is processed, you'll receive an email with a link to join our library. Use this link to create your Plex account, if you don't have one yet.
• I sent in a request, how long before it shows up?
Once a new media request is received, it goes through a brief selection process. This process typically takes up to 48 hours.
• How do I update my payment method?
Follow the steps in the invoice to update billing information.
• How do I cancel my subscription?
Contact us via the form on this page to inform us you'd like to cancel your subscription.